Terms & Conditions

These Terms and Conditions (Terms) govern your use of HashQueue's services, websites, and deliverables. By signing a proposal, SOW, or starting work with HashQueue, you agree to these Terms. If a signed Master Services Agreement (MSA) or Statement of Work (SOW) exists, it prevails where it expressly conflicts with these Terms.

Informational only; not legal advice. Please review with counsel for your jurisdiction and use case.

1) Web Development

• Deliverables: design systems, UI/UX, frontend, backend, APIs, QA.
• Acceptance: deliverables are accepted if no written objections within 7 days of delivery.
• Changes: scope changes require a written change request (CR) with revised timeline/cost.
• Third‑party: hosting, domains, libraries, and licenses may be third‑party and subject to their terms.

2) Marketing

• Includes: paid media, SEO/content, CRO, analytics, lifecycle.
• Budgets run in client ad accounts unless agreed; client funds media spend directly.
• Performance is influenced by market and platforms; no guarantee of specific outcomes.
• Creative and claims must be lawful and substantiated; client approves final messaging.

3) Recruitment / Staffing

• Models: contingent/success‑fee, contract staffing (W‑2/1099/C2C/EOR), or RPO/embedded.
• Candidate ownership: candidates introduced by HashQueue are owned for 12 months from introduction.
• Any replacement/credit support is per the specific SOW/Agreement; no implied guarantee otherwise.
• Client remains the employer and is responsible for its own hiring decisions and compliance.

• Pricing: fixed, milestone, retainer, or time‑and‑materials as defined in the SOW.
• Invoices: payable within 7–15 days (as stated in SOW). Late amounts may accrue 1.5%/month or max lawful.
• Pass‑through costs: media spend, data/tools, licenses, travel, and taxes are billed at cost.
• Currency: all fees are in USD unless agreed otherwise in writing.
• Refunds: work already performed and costs incurred are non‑refundable.

• Client Materials remain client property; you grant HashQueue a license to use them to perform the services.
• Work Product created specifically for you and fully paid for is assigned to you, excluding Background IP.
• Background IP (pre‑existing tools, frameworks, know‑how) remains HashQueue's; we grant you a license to use it within the Work Product.
• Open‑source and third‑party components remain under their respective licenses.
• Recruitment: resumes/CVs and candidate data are not "work product" and are licensed only for evaluation/hiring.

• Each party will keep the other’s Confidential Information secret and use it only for the project.
• Personal data: we follow privacy‑safe practices (e.g., GDPR/CCPA‑aligned). A DPA can be signed if required.
• International transfers and sub‑processors may be used with appropriate safeguards.
• Client must not send sensitive data (e.g., PHI/PCI) unless explicitly agreed and secured.

Contact for privacy inquiries: sales@hashqueue.com

Services may rely on third‑party platforms (e.g., cloud, analytics, ad platforms, CRMs). Each platform’s terms apply independently. Client maintains ownership and access to its own accounts unless otherwise agreed.

• We warrant that we will perform services in a professional and workmanlike manner consistent with industry standards.
• Except as stated above, services and deliverables are provided "AS IS." We disclaim implied warranties (merchantability, fitness, non‑infringement).
• Marketing: results depend on market factors; no promise of specific ROI, rankings, or ad approvals.
• Recruitment: hiring decisions are client’s responsibility; we do not guarantee candidate performance or tenure unless expressly stated in writing.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, punitive, or exemplary damages, nor lost profits or revenues. Except for unpaid fees, breach of confidentiality, or IP infringement, each party’s aggregate liability under these Terms is capped at the total fees paid or payable to HashQueue in the 3 months preceding the claim.

• HashQueue will defend and indemnify client against third‑party claims that deliverables (excluding client materials) infringe IP rights, provided client promptly notifies us and allows control of the defense.
• Client will defend and indemnify HashQueue against claims arising from client materials, instructions, illegal content, or breach of these Terms.

• These Terms start when you accept an SOW and continue until project completion or termination.
• Either party may terminate for material breach not cured within 10 days of notice.
• For convenience termination applies only if allowed in the SOW; client pays for work performed and costs incurred.
• Upon termination, access to accounts/code/assets reverts per SOW; confidentiality and IP clauses survive.

During the engagement and for 12 months thereafter, neither party will directly solicit the other’s employees or contractors for employment, except through general advertisements not targeted at the other party.

HashQueue may reference client name and logo in portfolios and case studies unless you request otherwise in writing. We won’t disclose confidential details without consent.

These Terms are governed by the laws of Maharashtra, India, without regard to conflict‑of‑law rules. Disputes will be negotiated in good faith; if unresolved, they will be subject to the exclusive jurisdiction and venue of the courts located in Maharashtra, India. Each party waives objections to personal jurisdiction and venue there.

We may update these Terms from time to time. Material changes will be posted on our website. Continued use of our services after an update constitutes acceptance of the revised Terms.

• Force Majeure: neither party is liable for delays beyond reasonable control.
• Independent Contractors: we are independent; no partnership or joint venture is created.
• Severability: if any provision is unenforceable, the rest remains in effect.
• Assignment: neither party may assign without consent, except to an affiliate or in a merger/asset sale.
• Notices: send legal notices to sales@hashqueue.com and Mumbai, Maharashtra, India.
• Entire Agreement: the SOW/MSA and these Terms form the entire agreement and supersede prior discussions.
• Order of Precedence: MSA (if any) SOW these Terms.

Questions about these Terms? Contact HashQueue at sales@hashqueue.com.